Companies that use simulations to practice customer conversations and automate role-play reduce their annual training costs by an average of 50% - saving millions. How much would your business save in a year?
Use simulations to automate resource-intensive role-play and measure agent preparedness, before they talk to customers.
Dedicating personnel to the training and coaching of contact center representatives is expensive, emotionally draining for everyone involved, and seldom provides enough hands-on experience to ready an agent to take live calls.
SymTrain transforms your virtual training by delivering automated role-play scenarios to agents. Our proprietary, AI-powered ``Coach Sym`` provides consistent feedback to staff, grading how well they communicate, navigate systems, and perform their job tasks.
Having a proven digital solution like SymTrain in your toolbox will help you provide more efficient coaching at scale which will lead to: shorter time to proficiency (~50%), increased revenue per call, better conversion rates, more sales per hour, and improved CSAT scores.
Adding SymTrain to your training curriculum is an investment that delivers immediate return. A company with 300 trainees can reduce training time by 50% and resource costs by 33% annually.
Delivered as a SaaS solution, right from the web-browser, Coach Sym takes the headache out of role-play exercises. He uses AI to deliver feedback automatically. With SymTrain, everyone gets a turn - simultaneously, ensuring every agent is both competent and confident to handle customer conversations.
How much would simulated role-play save your business? Complete this simple calculator to find out!
Relieve your team from the stress and expense of manual learning and development programs in 3 steps.
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