Increase Agent Speed to Proficiency Using Simulated Conversations

SymTrain automates training and coaching using AI-powered simulations in contact centers — potentially saving you thousands per agent, annually.

Because Practice Makes Profits

Companies that use simulations to practice customer conversations and automate role-play reduce their annual training costs by an average of 50% - saving millions. How much would your business save in a year?

Pre-hire Assessments

Use symtrain automated role-play to screen your candidates and identify the personalities and proclivities that align with your brand.

On-Boarding

When you simulate customer interactions, every agent gets a turn at the training exercise and knowledge retention improves.

Watch a Demo

Coaching

Managers may not have time to coach every agent every day, but Coach Sym does! Use simulations to act on QA-identified opportunities.

View a Quick Demo

Upskilling

In business, things change quickly. SymTrain ensures your agents are properly reskilled and effectively executing using the updated information.

Revolutionize How You Train and Coach

Use simulations to automate resource-intensive role-play and measure agent preparedness, before they talk to customers.

Try Symtrain

SymTrain automated role-play solution on the playback screen where agents and supervisors can replay their simulated practice sections and, thanks to AI-scoring, measure how effectively they navigated the conversation.

Why Simulate Role-Play?

Dedicating personnel to the training and coaching of contact center representatives is expensive, emotionally draining for everyone involved, and seldom provides enough hands-on experience to ready an agent to take live calls.

SymTrain simulated conversation playback screen with AI-scoring and script coaching and feedback

How Symtrain Works

SymTrain transforms your virtual training by delivering automated role-play scenarios to agents. Our proprietary, AI-powered ``Coach Sym`` provides consistent feedback to staff, grading how well they communicate, navigate systems, and perform their job tasks.

Symtrain ai-powered, simulated role-play, and automated virtual coaching tool dashboard

Where We Add Value

Having a proven digital solution like SymTrain in your toolbox will help you provide more efficient coaching at scale which will lead to: shorter time to proficiency (~50%), increased revenue per call, better conversion rates, more sales per hour, and improved CSAT scores.

SymTrain Sym assignment screen allowing supervisors to automate the training of contact center agents using AI-scoring for automated role-play

Why Symtrain

Adding SymTrain to your training curriculum is an investment that delivers immediate return. A company with 300 trainees can reduce training time by 50% and resource costs by 33% annually.

Meet Coach Sym, your digital role-play partner

Delivered as a SaaS solution, right from the web-browser, Coach Sym takes the headache out of role-play exercises. He uses AI to deliver feedback automatically. With SymTrain, everyone gets a turn - simultaneously, ensuring every agent is both competent and confident to handle customer conversations.

WATCH A DEMO

“We have calculated a 100% improvement in time to proficiency with our new hires while managers and SMEs are spending more time on client-facing delivery.”

Mike Scher

Founder and Chairman FRONTLINE Selling

Calculate Your Savings

How much would simulated role-play save your business? Complete this simple calculator to find out!

Like What You See?

This calculator only scratches the surface of how SymTrain will make you more cost efficient.

For a complete (and FREE) ROI analysis of how AI-powered simulations will transform your training program, schedule a call today.

Get Your Free ROI Analysis

Companies Already Saving

These businesses have achieved real results with SymTrain. Click a logo to read their case study.

Get Started With SymTrain

Relieve your team from the stress and expense of manual learning and development programs in 3 steps.

Not ready to make a change? No worries.

Subscribe to our newsletter. We'll happily keep you up to date about new technology, events, and innovative ways to optimize employee performance.