Jim Madden, Chief Operating Officer of SymTrain says "Hands-down, SymTrain is the quickest and easiest way to improve performance by 3-6% within 60 days" using simulated role-play for contact centers

Why Jim Madden is All-In on Automated Role-Play for Contact Center Agents

Contact centers, relying heavily on personnel, are burdened by employee turnover; that’s why Jim is so excited about simulated role-play for contact centers.