Increase Your CSAT Scores by 12-15%
Targeted Moments Simulations for Great Performance
Agents need to master communication skills really fast to effortlessly tackle any customer challenges that come their way, no matter what their line of business might be. Improve your team’s performance with a game-changing AI-powered solution: SymTrain.
Want to learn how to boost your margins and reclaim quality with our proven solution?
World Class Agents Through the Power of Automated Role-Play
While different companies that offer professional, business or field services, may direct to different customer profiles, there’s not one client that would say no to a class full of top performers. Train for success with SymTrain!
Have your agents analyzing, evaluating, and reasoning for informed decision-making with automated role-play.
Strong Soft Skills
SymTrain empowers those non-technical abilities that agents need to practice thoroughly to face live customers.
With SymTrain you guarantee the continuous update of your training program for enduring account growth.
Solutions that Reduce Your Retraining Expenses by 50% in 6 to 9 months
Shortening the Training Window
Following SymTrain’s implementation trainers have successfully reduced the training cycle by three days, making it a few days process, and the attrition rate has dramatically decreased for many of our clients, in some cases with only three new hires lost in 30 days compared to the projected eight.
In other cases, SymTrain has been able to hire up to 800 agents and get them ready to take calls within 24 hours, thanks to a groundbreaking approach to emergency response training.