SymTrain Pays for Itself with Results

The SymTrain platform delivers measured value to call centers in a variety of industries and across many business functions, including sales, support, and collections. In these case studies, see how our customers enjoy ROIs ranging from 3x to over 10x, and often realize those benefits in months, not years.

In addition to the criticality of automating onboarding role-play exercises, the SymTrain coaching solution makes your agents better every day.

Transforming BPO Operations with AI Coaching  

A Game-Changing Partnership Creates Profit Center  In the ever-evolving world of business process outsourcing (BPO), companies are continually seeking ways to streamline operations, […]

BPO Wins New Customer

By reducing training from 3 days to 1 day with AI Coaching Emergency Response Training: Lightning-Fast Onboarding  In today’s fast-paced world, businesses depend […]

BPO Needs to Attain Full Proficiency in 30 Days

High early-stage attrition poses a significant issue for the BPO industry as a whole. In an industry where client satisfaction and service quality […]

AT&T BPO

AT&T BPO Reduced the time it took for agents to “grasp concepts” from weeks to days.

FRONTLINE Sales

FRONTLINE Selling, a business development outsourcing company, experienced 100% improvement in their reps’ time to proficiency using SymTrain’s simulated role-play.

Insurance Industry Customer

SymTrain’s automated coaching and role-play solution reduced nesting requirements for a customer in the insurance industry by 50%!

SalonScripts

SymTrain automated role-play and coaching helped SalonScripts solve their “biggest operational issue.”

NTG (Nolan Transportation Group)

Learn how SymTrain helped NTG (Nolan Transportation Group) reduce training time from weeks to days