How Global Banks Thrive in Today's AI-Based Banking
Reducing Costs and Customer Effort, Improving Compliance and Agent Retention
Discover a game-changer for banks! At SymTrain, we’re transforming the way you serve your customers. Our cutting-edge platform offers tailored training solutions designed to improve your team’s performance.
Imagine your staff becoming proficient in handling customer interactions about credit card applications, eligibility requirements, credit limits, and billing statements with unmatched precision. SymTrain transforms your workforce into confident experts, ensuring your customers receive top-notch service that keeps them coming back for more.
Identify Talent with Essential Skills
By leveraging automated role-play, contact centers can efficiently screen and identify top candidates possessing the critical skills required to excel as customer service agents.
Establish a Measurable Benchmark
SymTrain’s automated role-play not only identifies talent but also assists in setting a tangible minimum proficiency level for new hires. This benchmark ensures a consistent standard of performance and quality.
Measure Learning and Coaching Program Success
SymTrain’s automated role-play provides a reliable mechanism for gauging the effectiveness and success of continuous learning and coaching initiatives.
Training Solutions for Consumer Banking that Are Ready to Go
Remarkable Outcomes with Proven Impact
Boost Performance by 4-6 Points in Just 10 Weeks with Tailored AI Coaching
This agile solution equips consumer banking companies with the means to streamline their operations and effectively reduce expenses. Furthermore, SymTrain delivers tangible value within the first month, ensuring that consumer banking contact centers can swiftly onboard and empower their agents with the essential skills required to deliver superior services.
The implementation of SymTrain has led to remarkable results for our clients, with new hires witnessing a remarkable 10% improvement in both Revenue per Seat per Hour (RSAT) and Net Promoter Score (NPS). Furthermore, even experienced agents have seen substantial gains, experiencing an impressive 9.7% reduction in AHT, and 14% improvement in collection rates.