Comprehensive Solutions for Account Management and Customer Support
Create Many Scenarios, from Warranty Services to Special Promotions and Loyalty Programs
With actionable insights about your agents performance, and a wealth of rehearsal and knowledge, SymTrain has been providing effective solutions to leading consumer product contact centers. We have a deep understanding of what it takes to ascend to the pinnacle of success and maintain that position, and it all begins with your workforce.
Our platform ensures effective practice of call situations, leading to a secure 3-8% reduction in AHT. SymTrain also offers instantaneous automated feedback, allowing your agents to gauge competence, confidence, and energy levels in real-time.
Want to learn how agents are achieving empathy and stronger connections from the get-go?
Training Solutions for High Efficiency in Communications & Media
SymTrain Boosts the Performance of Consumer Product Agents
Implementing SymTrain offers a multitude of benefits, making it a valuable solution to improve performance. With SymTrain, agents experience advanced proficiency in intricate scenarios, resulting in a remarkable 7-9% increase in Agent Performance. SymTrain provides instantaneous automated feedback, allowing real-time assessment of competence, confidence, and energy levels, leading to higher FCR rates, which minimizes escalations and significantly boosts CSAT.
One of the standout advantages of SymTrain is its ability to accelerate “Speed to Green” during onboarding, achieving this milestone 30% faster with no nesting. The platform simplifies applicant screening, accelerating hiring procedures by an impressive 22%.