Comprehensive Solutions for Account Management and Customer Support

Create Many Scenarios, from Warranty Services to Special Promotions and Loyalty Programs

With actionable insights about your agents performance, and a wealth of rehearsal and knowledge, SymTrain has been providing effective solutions to leading consumer product contact centers. We have a deep understanding of what it takes to ascend to the pinnacle of success and maintain that position, and it all begins with your workforce.

Our platform ensures effective practice of call situations, leading to a secure 3-8% reduction in AHT. SymTrain also offers instantaneous automated feedback, allowing your agents to gauge competence, confidence, and energy levels in real-time.

Want to learn how agents are achieving empathy and stronger connections from the get-go?

Industry Challenges

Rising Customer Expectations

Consumers now expect fast and personalized support, including through multiple communication channels like chat, email, and phone.

Product Knowledge and Training

Companies often have a wide range of products, each with unique features and specifications. Training agents to have in-depth knowledge is hard.

Quality Assurance and Compliance

Ensuring consistent quality in customer interactions is crucial, as is maintaining compliance with various industry regulations.

Discover trends and strategies in contact center operations, such as technology adoption and customer experience management

Training Solutions for High Efficiency in Communications & Media

Customer Inquiries

Agents are trained to handle customer inquiries effectively, providing information on product availability, pricing, promotions, and store hours.

Order Support

Scenarios can cover the entire order support process, enabling agents to assist with order-related inquiries, order tracking, modifications, or cancellations.

Returns and Refunds

Agents practice facilitating smooth returns and refunds. This includes providing guidance on the return process, and issuing return authorizations.

Product Support

Agents become well-versed in troubleshooting product issues, offering guidance on product usage, and addressing concerns related to product quality or defects.

Complaint Resolution

Training with SymTrain equips agents with the skills to address and resolve customer complaints effectively.

SymTrain Boosts the Performance of Consumer Product Agents

Implementing SymTrain offers a multitude of benefits, making it a valuable solution to improve performance. With SymTrain, agents experience advanced proficiency in intricate scenarios, resulting in a remarkable 7-9% increase in Agent Performance. SymTrain provides instantaneous automated feedback, allowing real-time assessment of competence, confidence, and energy levels, leading to higher FCR rates, which minimizes escalations and significantly boosts CSAT.

One of the standout advantages of SymTrain is its ability to accelerate “Speed to Green” during onboarding, achieving this milestone 30% faster with no nesting. The platform simplifies applicant screening, accelerating hiring procedures by an impressive 22%.

Embark on a Journey to Excellence with Automated Role-Play


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