Customer Support Demo, Financial Services

When you simulate customer interactions, every agent gets a turn at the training exercise and knowledge retention improves. In this demo a call center agent gets the opportunity to practice their customer communication and systems navigation skills on a AI-powered simulation, or “Sym” inside SymTrain.

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The demonstration showcased an example of an beginner demo where script and system aids were provided automatically. New users start here and progress thru simulations of increasing difficulty until they master what they see, say, and do.

That’s how SymTrain gets new customer support agents onto the phone in half the time of traditional on-boarding programs – and with no nesting! How much more quickly would your team come up to speed if they stopped practicing on high-stakes, live customers?

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