Bring Efficiencies to Your Healthcare Service
By Improving Empathy a 7% and Politeness a 4% in Every Call
The best healthcare organizations are unlocking the innovative power of SymTrain’s automated role-plays for contact center agents. Whether you are HealthTech, Pharma, Digital Health, a provider or payer, SymTrain’s scenarios are customized to meet your specific needs.
With SymTrain, soaring call volumes no longer mean patients and members will be treated as mere numbers in a queue.
Want to learn how agents are achieving empathy and stronger connections from the get-go?
Equip Your Agents for Diverse Service Excellence
Satisfied Members and Patients Across the Board
SymTrain delivers significant benefits to healthcare contact centers, including a 3-6% decrease in operating costs and 50% reduction in onboarding time. These outcomes translate into substantial savings of thousands of dollars per agent on a monthly basis.
Provide Timely Feedback
Start to convert those upsell and retention opportunities with real-time feedback for both new hires and
Train Them Faster
Achieve lower attrition rates and efficiency to stop agents from leaving in the crucial 1st 90 days by building their confidence and competence.
Engage Your Agents
Leverage AI-driven 100% customizable automated role-play to target those specific behaviors that agents need to change the most.