SymTrain automates training and coaching using AI-powered simulations for contact center agents, potentially saving you thousands per agent, annually.

Revolutionize How You Train and Coach

Use simulations to automate resource-intensive role-play and measure agent preparedness before they talk to customers.

Pre-hire Assessments

SymTrain streamlines candidate screening processes, helping you hire 22% faster by quickly identifying skill gaps from the initial interview.

On-Boarding

SymTrain enables an effective onboarding experience since it empowers new hires to attain confidence and proficiency 50% faster.

Coaching

SymTrain leverages data-driven coaching created and based on successful agent calls, automatically improving agent performance by 7-9%.

Upskilling

SymTrain ensures your agents are properly reskilled and effectively executing on the floor, contributing to the reduction of 3-6% in operating costs.

THE INDUSTRY'S LATEST INSIGHTS

Discover the latest news, updates and trends regarding SymTrain and automated role-play