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SymTrain automates training and coaching using AI-powered simulations in contact centers — potentially saving you thousands per agent, annually.

Why Simulate Role-Play?

Dedicating personnel to the training and coaching of contact center representatives is expensive, emotionally draining for everyone involved, and seldom provides enough hands-on experience to ready an agent to take live calls.

How Symtrain Works

SymTrain transforms your virtual training by delivering automated role-play scenarios to agents. Our proprietary, AI-powered ``Coach Sym`` provides consistent feedback to staff, grading how well they communicate, navigate systems, and perform their job tasks.

Where We Add Value

Having a proven digital solution like SymTrain in your toolbox will help you provide more efficient coaching at scale which will lead to: shorter time to proficiency (~50%), increased revenue per call, better conversion rates, more sales per hour, and improved CSAT scores.

Why Symtrain

Adding SymTrain to your training curriculum is an investment that delivers immediate return. A company with 300 trainees can reduce training time by 50% and resource costs by 33% annually.

Revolutionize How You Train and Coach

Use simulations to automate resource-intensive role-play and measure agent preparedness before they talk to customers.

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Pre-hire Assessments

SymTrain streamlines candidate screening processes, helping you hire 22% faster by quickly identifying skill gaps from the initial interview.

On-Boarding

SymTrain enables an effective onboarding experience since it empowers new hires to attain confidence and proficiency 50% faster.

Coaching

SymTrain leverages data-driven coaching created and based on successful agent calls, automatically improving agent performance by 7-9%.

Upskilling

SymTrain ensures your agents are properly reskilled and effectively executing on the floor, contributing to the reduction of 3-6% in operating costs.

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THE INDUSTRY'S LATEST INSIGHTS

Discover the latest news, updates and trends regarding SymTrain and automated role-play

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