Why Simulate Role-Play?
Dedicating personnel to the training and coaching of contact center representatives is expensive, emotionally draining for everyone involved, and seldom provides enough hands-on experience to ready an agent to take live calls.
How Symtrain Works
SymTrain transforms your virtual training by delivering automated role-play scenarios to agents. Our proprietary, AI-powered ``Coach Sym`` provides consistent feedback to staff, grading how well they communicate, navigate systems, and perform their job tasks.
Where We Add Value
Having a proven digital solution like SymTrain in your toolbox will help you provide more efficient coaching at scale which will lead to: shorter time to proficiency (~50%), increased revenue per call, better conversion rates, more sales per hour, and improved CSAT scores.
Adding SymTrain to your training curriculum is an investment that delivers immediate return. A company with 300 trainees can reduce training time by 50% and resource costs by 33% annually.