Nashville 2023: Join SymTrain at Customer Contact Week 

Stepping boldly to the forefront of AI-powered training and coaching for contact centers, SymTrain takes the lead as a game-changing catalyst. As the industry buzzes with excitement for Customer Contact Week (CCW) 2023 in Nashville, SymTrain stands tall, thrilled to declare its innovative platform’s presence in this pivotal gathering. 

This year’s CCW is set to gather an ensemble of world-class customer contact and CX leaders under one roof. So mark your calendars for October 11th – 13th of 2023, and be sure to visit SymTrain at Booth #205 to learn more about AI-powered simulation for training and coaching in contact centers. 

Hear It from the Experts at the Customer Contact Week 

Imagine a stage where innovation meets expertise and where strategy mixes with creativity.  

That’s what’s about to happen as our very own Liz Powell, the mind behind SymTrain’s Customer Operations, steps into the spotlight to discuss: “Tech through the Lens of Client Success: Exploring and Implementing Emerging Solutions”, alongside Rolanda Grant, Vice President of Client Success at National Debt Relief. 

Together they’ll explore how customer success professionals navigate the ever-evolving landscape of technological innovation, continuously evaluating the tools and systems that form the foundation of their work. 

As a must-attend event, CCW 2023 promises to transcend the industry standards, elevate strategies, and showcase cutting-edge solutions that define the future of customer engagement. 

You can check more expert speakers at CCW here 

We invite you to join us for this engaging speaker session on Thursday, October 12, from 1:30 PM to 2:15 PM CDT.   

About the Participants 

Rolanda Grant is a passionate leadership and client advocate with nearly a decade of experience in the debt settlement industry. She’s currently Vice president of Client Success and Client Success Learning and Development at National Debt Relief. 

Liz Powell shines as the Vice President of Customer Operations at SymTrain. Her background and extensive experience gained through multiple roles in the contact center industry, as well as her expertise in the latest technology, empowers her to proactively deliver positive outcomes and operational excellence solutions for all SymTrain customers. 

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