Use symtrain automated role-play to screen your candidates and identify the personalities and proclivities that align with your brand.
When you simulate customer interactions, every agent gets a turn at the training exercise and knowledge retention improves.
Managers may not have time to coach every agent every day, but Coach Sym does! Use simulations to act on QA-identified opportunities.
In business, things change quickly. SymTrain ensures your agents are properly reskilled and effectively executing using the updated information.