Have an Integrated Training & Coaching Strategy with Connected Coach

In this Tips & Tricks session, Dan McCann (CEO & Chief Learning Officer) and Prateek Sharma (Implementation Manager) introduced the Connected Coach solution, a powerful way to integrate SymTrain into your broader tech stack. By connecting SymTrain with systems like QA platforms, performance management tools, CCaaS, and LMSs, companies can deliver targeted coaching based on actual performance data. This enables a continuous development cycle, automating role-play delivery, validating progress, and streamlining training across new hires and tenured agents alike.

In this session, we covered:

• How to turn performance data into actionable coaching.
• Creating a continuous coaching loop by integrating your training and coaching tools.
• Supporting both new hires and tenured agents with SymTrain.
• Gamifying tips to increase a learner’s engagement during coaching.

Want to know more about how to integrate SymTrain into your current tools? Reach out to your Customer Success Manager.