Bringing Customer Personas & Smarter Structure Into Your Training

In this Tips & Tricks session, Gaurav Kapadia, Implementation Manager at SymTrain, walked attendees through how to use Customer Personas and AI Voices to bring simulations to life. He also covered how to organize content more efficiently using Modules and how to create stronger, more structured learning paths with Training Plans. The session focused on improving realism, consistency, and scalability, from creation to delivery.

In this edition of Tips & Tricks, we covered:

• Why these capabilities matter
• A deeper look at Personas, Modules & Training Plans
• How to apply these tips in your own workflow
• And more!

For more information, reach out to your SymTrain Customer Success Manager.