Guided & Dynamic Syms, Two Simulation Types, One Training Strategy
In this edition of SymTrain Tips & Tricks, Solutions Engineer Dara O’Sullivan gives us a first look at our upcoming launch: Dynamic Syms and how Guided and Dynamic Syms work together to create a complete AI-powered training experience. Every learning journey has different objectives. That’s why SymTrain offers both Guided Syms and Dynamic Syms. Rather than replacing one another, they complement each other, allowing organizations to create learning programs that progress from foundational knowledge to realistic skill application.
In this session, Dara demonstrates the same customer support scenario using both approaches, showing when each is most effective and how together they create a comprehensive training solution.
In this edition of Tips & Tricks, we covered:
- The role of Guided Syms and Dynamic Syms in a complete training program
- When to use each type of simulation
- Building Dynamic Syms using personas, behaviors, and AI
- Configuring scorecards, objections, and success criteria
- Best practices for designing engaging simulations
- Creating a blended learning journey with both simulation types
Dynamic Syms is out now, if you’re interested in learning more, please contact your Customer Success Manager.
