In this Coach’s Corner, our CEO, Dan McCann, sat down with Kirsten Penaloza, CX executive and founder of a new consulting and coaching firm, to explore how coaching, human-centered leadership, mindset, and technology can support continuous professional development.
Together, they dive into:
- The power of storytelling, relatable experiences, and asking the right questions when coaching.
- Uncovering the root cause of bad agent performance, helping them reconnect with their purpose and values, and identifying new paths for growth.
- How data and AI can complement coaching by creating greater self-awareness, identifying trends, and giving leaders more objective insights into employee development.
- Why combining AI-driven, self-guided learning with human coaching can create a more powerful development experience, while keeping empathy and emotional intelligence at the center.
