Maximize Profits with Precision and Top Service

Elevate Sales through High-Margin Conversions, Upsells, and Personalized Excellence

In retail contact centers, the focus is on elevating conversions in areas like accessories, and enhancing upsells and add-ons – key drivers of profitability. SymTrain plays a crucial role in this endeavor by equipping agents with targeted training.

This approach sharpens their ability to identify and seize upselling opportunities, confidently steer conversations towards high-margin items, and effectively cross-sell, while providing a high impact personalized service level. The result is a noticeable uptick in valuable sales conversions, achieved through well-prepared and skillful agents.

Learn how AI Coaching empowers agents 50% faster and improves the shopping experience by 12%

Industry Challenges

Increasing Expert Headcount

As customer inquiries become more diverse and complex, the demand for knowledgeable and specialized
agents rises.

Low NPS Scores

The retail contact center industry faces the ongoing challenge of maintaining high Net Promoter Scores
across teams.

Missed Selling Opportunities

Agents are not able to identify and capitalize on opportunities to recommend and upsell products
or services.

Learn how AI, natural language processing, and computational linguistics are revolutionizing contact centers

Many Solutions for High Efficiency in Retail Contact Centers

Personalized Service

Agents learn to tailor interactions to meet individual customer needs, actively listening, and creating a customized experience that fosters a sense of personal connection.

Customer Support

Agents rehearse solving problems efficiently, offering timely resolutions to customer issues while demonstrating a deep understanding of products or services.

Sales Services

AI training allows agents to identify and leverage opportunities to recommend additional products or services, employing persuasive communication to maximize revenue.


Agents practice how to actively engage customers, address concerns proactively, and foster positive relationships to ensure loyalty and commitment to the brand over time.

Efficiency and Personalized Coaching

When considering technology, it’s essential to recognize your unique challenges and practical scenarios. With SimTrain, you can employ simulations to automate and elevate the entire retail agent lifecycle.

Streamlining new hire training and onboarding with SimTrain, results in approximately a 50% reduction in training time. After that, one of the primary applications of SymTrain is personalized coaching, enabling agents to practice in a tailored environment based on specific KPIs, with simulations available in progressive beginner, intermediate, and advanced versions.

Double Your NPS Scores with SymTrain


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