Webinar banner for Sit Down with SymTrain, hosted by Erin Wilson, webinar series.

Sit Down with SymTrain

Hosted by: Erin Wilson

Sit Down with SymTrain is a 30-min, interview-style webinar series that brings expert guests from all around the learning and development, contact center, and AI world to share ideas and inform your agent training strategy. Grab a coffee, join us for an insightful half hour, and get ready to challenge the status quo. Each episode will leave you inspired to rethink the way you train and coach. Because, as Erin likes to say: to be better, you must first be different.

Series Episodes

(SDWS) Episode 1: How to Change Agent Behaviors with AI-Powered Coaching

In the first of its series, Erin Wilson invites Melanie Flores to “Sit Down with SymTrain” to discuss the strategies her clients use to change agent behavior.

About your Host

Erin Wilson Head of Marketing SymTrain
Erin Wilson
Head of Marketing, SymTrain

A charismatic technocrat, Erin pair technical expertise with business acumen to absorb complex concepts and effectively communicate solutions to non-technical audiences - on the fly. As SymTrain's Head of Marketing, Erin challenges customers in the contact center, AI, learning and development industries to creatively apply technology to their most strategic initiatives. Erin resides in Hollywood, FL.

Erin Wilson
Head of Marketing, SymTrain

Learn More About SymTrain

Case Studies