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Sit Down with SymTrain

Hosted by: Liz Powell

Sit Down with SymTrain is a 30-min, interview-style webinar series that brings expert guests from all around the learning and development, contact center, and AI world to share ideas and inform your agent training strategy. Grab a coffee, join us for an insightful half hour, and get ready to challenge the status quo. Each episode will leave you inspired to rethink the way you train and coach.

Series Episodes

(SDWS) Episode 4: Is AI a Threat to Jobs in the Contact Center? Part 2

The future of the contact center industry beckons, and the dialogue continues to resonate. Recognizing that one episode merely scratched the surface, we […]

(SDWS) Episode 3: Is AI a Threat to Jobs in the Contact Center?

AI will effect contact center jobs, staffing, and long-term strategies. In E03 Jim Iyoob, COO @ Etech Global Services, pragmatically discusses AI’s impact.

(SDWS) Episode 2: AI-Powered Coaching & Agent Assist — Friends or Foes?

With no shortage of AI-powered solutions promising to improve contact center metrics, is there room in the CC for both agent assist and automated coaching?

(SDWS) Episode 1: How to Change Agent Behaviors with AI-Powered Coaching

In the first of its series, Erin Wilson invites Melanie Flores to “Sit Down with SymTrain” to discuss the strategies her clients use to change agent behavior.

About your Host

Liz Powell
Vice President of Customer Operations

Experienced relationship and program manager with history in marketing, operations logistics and various technology bases.
- Strong technical aptitude gained through release management and integration implementation and upkeep.
- Analytical skills applied through modeling, problem solving and financial analysis.
- Management experience with internal teams, cross functional teams, and vendor relationships. Growing and building diverse teams, around the world, with extremely high employee retention and satisfaction.
- Understanding of contracts and negotiation with companies of varying size and expectations.
- Sales expertise in digital and non-digital spaces with varying products and channel partners.

Liz Powell
Vice President of Customer Operations

Learn More About SymTrain

Case Studies