AI-powered simulations: SymTrain Datasheet

SymTrain automates training and coaching using AI-powered simulations, potentially saving you thousands per agent, annually – helping you revolutionize how you train and coach.

An AI-powered simulation solution that Spams Industries and Use Cases

Collections

Generate more revenue by practicing effective skills.

Customer Support

Reduce training and re-skilling cycles with targeted micro-simulations.

Specialized Agents

Improve compliance, confidence, and system navigation for new and up-skilled staff.

BPO

Accelerate client onboarding while maintaining exceptional quality.

Employee On-Boarding and Training

• Simulate customer interactions

• Give every agent a turn at the training exercise

• Boost knowledge retention and performance

• Reduce training cycles from weeks to days

Automate Coaching with AI-powered simulations

• Get timely feedback from AI-powered “Coach Sym”

• Act on QA-identified improvement opportunities

• Create a path to A-player for everyone

Skill Enhancement by using AI-powered simulations

• Keep pace with customer expectations

• Cross-train and upskill the team

• Deploy agents after they demonstrate proficiency

• Let “Coach Sym” show them where to click with AI-powered simulations

Easy and Customizable

Design and build simulations yourself, generate from call recordings, or use AI to generate training conversations; no professional services necessary! conversations; no professional services necessary!

Stop practicing on your customers!