Attend a SymTrain Event

SymTrain revolutionizes the way the hospitality industry approaches training and coaching. Our solution shortens agent speed-to-proficiency by upwards of 50% using simulated role-play and automated coaching, allowing reservations call centers to scale up and down quickly - with no impact to CX. Join us as we share the lessons we've gained from helping customers just like you transform they way they on-board and coach their contact center.

SymTrain customers enjoy upwards of 50% reduction in their training costs and time to agent proficiency. See for yourself, live and in-person at the SymTrain booth at CCW Nashville! At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

An event created for learning and development experts seeking to harness the most recent advancements in learning research and training technologies to enhance workplace performance.

Building upon our previous episode's success, in Episode 4 of our series Sit Down With SymTrain, we're thrilled to launch Part 2 of “Is AI a Threat to Jobs in the Contact Center?”
Expect crucial actionable insights from this insightful dialogue, such as:

- Unveiling Data's Potential: Explore how data can unlock unparalleled understanding and foresight.
- Bot vs. Human: Gain clarity on optimizing resources between AI-powered bots and human agents, striking a balance between efficiency and human touch.

Join us at the SymTrain booth to witness the remarkable impact our tool has on contact center training. Our customers experience remarkable results, with training cost and time reduced by over 50%. Immerse yourself in live demos, gain expert insights, and explore transformative solutions for your training and development programs. Don't miss this opportunity to revolutionize your contact center training!

In Episode 3, Liz Powell sits down with contact center veteran Jim Iyoob to discuss the impact AI will have on contact center jobs, staffing, and long-term staffing strategies.
The actionable lessons you can expect from this half hour discussion include:
-- Whether AI threatens the contact center labor force
-- How to use data to feel omniscient
-- When to spend bot vs human capital

There is no shortage of AI-powered solutions promising to improve contact center metrics. In Episode 2 of Sit Down with SymTrain, Erin Wilson invites agent assist solution advocate, David Paine, to discuss whether there's room for both agent assist and automated coaching solutions in the contact center — so you can decide how best to invest.

SymTrain customers enjoy upwards of 50% reduction in their training costs and time to agent proficiency. See for yourself, live and in-person at the SymTrain booth at CCW Vegas! At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

Meet with SymTrain COO, Jim Madden, at Engage 23: the customer engagement conference, hosted by Verint and discuss where automated role-play and coaching fits in your WEM strategy.

In the first of its series, Erin Wilson invites Melanie Flores to ``Sit Down with SymTrain.`` Fresh off her speaking session at ATD, Melanie will discuss the strategies her clients are utilizing to actually change the way their agents perform on the contact center floor. Learn how you can shorten agent time to proficiency by 50% using AI-powered coaching and automated role-play.

Come see how you can reduce your T&D spend by 50% when you receive a demo of the SymTrain automated training and coaching solution, live and in-person. At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

Learn how you can foster confidence, competence, and self-determined, lifelong learning at your company through situational role-play practice. Join this session for implementation examples and to learn about the impacts, benefits, and challenges of using AI in your training program.