Attend a SymTrain Event

Ongoing Activities

SymTrain’s Tips and Tricks

A specialized 30-minute interactive series. These sessions are designed to improve your understanding and utilization of the platform. We'll cover crucial topics such as new features, user experience and exploring the core components of SymTrain. This is an invaluable opportunity for users to deepen their expertise, ensuring efficient and impactful use of the platform in various operational settings.

Sit Down with SymTrain - Webinar Series

During this 30-minute, interview-style webinar series, thought leaders from around the AI, contact center, and learning and development industries will challenge you to rethink the way you train and coach.

Upcoming Events

Previous Events

February 26-27, 2024 - Orlando, FL

Dan McCann
CEO and Chief Learning Officer
SymTrain's Test Kitchen Sessions

During our Text Kitchen sessions on Training Plans, you will encounter a product capable of precise training program development, seamlessly blending simulations and modules. Explore how each training plan stands out with clearly defined success criteria, offering you an effective means to evaluate trainee proficiency.

Room: Veracruz Expo Hall – Test Kitchen (#100)
Date: February 26, 2024 12:15 PM - 12:45 PM EST
Room: Veracruz Expo Hall – Test Kitchen (#100)
Date: February 26, 2024 1:30 PM - 3:00 PM EST
Room: Veracruz Expo Hall – Test Kitchen (#100)
Date: February 27, 2024 1:30 PM - 2:00 PM EST

February 25-27, 2024 - San Diego, CA

Jim Madden
Chief Operating Officer

SymTrain, the first company to provide automated and systematic targeted AI microlearning exercises on a large scale to global organizations, will be present at the CLO Exchange from February 25th to 27th, at the Paradise Point Island Resort, to discuss the strong need for AI Coaching solutions in the contact center industry.

January 23-25, 2024 - Austin, TX

In-Person Event: Conference

SymTrain customers enjoy upwards of 50% reduction in their training costs and time to agent proficiency. See for yourself, live and in-person at the SymTrain booth at CCW Austin! At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

January 23-25, 2023 - Austin, TX

In-Person Event: Conference

SymTrain customers enjoy upwards of 50% reduction in their training costs and time to agent proficiency. See for yourself, live and in-person at the SymTrain booth at CCW Austin! At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

In-Person Event: Conference

SymTrain revolutionizes the way the hospitality industry approaches training and coaching. Our solution shortens agent speed-to-proficiency by upwards of 50% using simulated role-play and automated coaching, allowing reservations call centers to scale up and down quickly - with no impact to CX. Join us as we share the lessons we've gained from helping customers just like you transform they way they on-board and coach their contact center.

October 11th-13th, 2023 - Nashville, TN

Booth #205
Meet with SymTrain Leaders
In-Person Event: Conference

SymTrain customers enjoy upwards of 50% reduction in their training costs and time to agent proficiency. See for yourself, live and in-person at the SymTrain booth at CCW Nashville! At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

September 19th-21st, 2023 - Savannah, GA

TABLE 23
Dan McCann, CEO and Chief Learning Officer of SymTrain
In-Person Event: Conference

An event created for learning and development experts seeking to harness the most recent advancements in learning research and training technologies to enhance workplace performance.

September 06 @ 10:00 AM - 10:30 AM EDT

Jim Iyoob, Chief Customer Officer, Etech
Is AI a Threat to Jobs in the Contact Center? Part 2

Building upon our previous episode's success, in Episode 4 of our series Sit Down With SymTrain, we're thrilled to launch Part 2 of “Is AI a Threat to Jobs in the Contact Center?”
Expect crucial actionable insights from this insightful dialogue, such as:

- Unveiling Data's Potential: Explore how data can unlock unparalleled understanding and foresight.
- Bot vs. Human: Gain clarity on optimizing resources between AI-powered bots and human agents, striking a balance between efficiency and human touch.

August 2nd-4th 2023 Salt Lake City, UT

Booth
Meet with SymTrain Leaders
In-Person Event: Conference

Join us at the SymTrain booth to witness the remarkable impact our tool has on contact center training. Our customers experience remarkable results, with training cost and time reduced by over 50%. Immerse yourself in live demos, gain expert insights, and explore transformative solutions for your training and development programs. Don't miss this opportunity to revolutionize your contact center training!

July 26th 2:30PM EDT / 11:30AM PDT

Is AI a Threat to Jobs in the Contact Center?

In Episode 3, Liz Powell sits down with contact center veteran Jim Iyoob to discuss the impact AI will have on contact center jobs, staffing, and long-term staffing strategies.
The actionable lessons you can expect from this half hour discussion include:
-- Whether AI threatens the contact center labor force
-- How to use data to feel omniscient
-- When to spend bot vs human capital

Monday June 26th @ 2:30 EDT / 11:30 PDT

Guest: David Paine, Global Head of Solutions Consulting, Minerva CQ
Host: Erin Wilson, Head of Marketing, SymTrain
WEBINAR: Sit Down with SymTrain - Episode 2

There is no shortage of AI-powered solutions promising to improve contact center metrics. In Episode 2 of Sit Down with SymTrain, Erin Wilson invites agent assist solution advocate, David Paine, to discuss whether there's room for both agent assist and automated coaching solutions in the contact center — so you can decide how best to invest.

June 19th-22nd, 2023 - Las Vegas, NV

Booth #825
Meet with SymTrain Leaders
In-Person Event: Conference

SymTrain customers enjoy upwards of 50% reduction in their training costs and time to agent proficiency. See for yourself, live and in-person at the SymTrain booth at CCW Vegas! At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

June 12-15, 2023, Las Vegas, NV

Jim Madden
SymTrain Chief Operating Officer
In-Person Event: Conference

Meet with SymTrain COO, Jim Madden, at Engage 23: the customer engagement conference, hosted by Verint and discuss where automated role-play and coaching fits in your WEM strategy.

Tuesday May 30th @ 2pm EDT / 11am PDT

Guest: Melanie Flores, Director of Solutions Consulting, SymTrain
Host: Erin Wilson, Head of Marketing, SymTrain
WEBINAR: Sit Down with SymTrain - Episode 1

In the first of its series, Erin Wilson invites Melanie Flores to ``Sit Down with SymTrain.`` Fresh off her speaking session at ATD, Melanie will discuss the strategies her clients are utilizing to actually change the way their agents perform on the contact center floor. Learn how you can shorten agent time to proficiency by 50% using AI-powered coaching and automated role-play.

May 22nd - 24th, San Diego, California

Booth #941
Meet with SymTrain Leaders
In-Person Event: Conference

Come see how you can reduce your T&D spend by 50% when you receive a demo of the SymTrain automated training and coaching solution, live and in-person. At our booth you will find expertise, access to live software, and solutions to transform your training and development programs inside the contact center.

Melanie Flores
Director of Solutions Consulting - SymTrain
In-Person Event - Speaking Engagement

Learn how you can foster confidence, competence, and self-determined, lifelong learning at your company through situational role-play practice. Join this session for implementation examples and to learn about the impacts, benefits, and challenges of using AI in your training program.