Data-Driven Coaching that Improves Tech Support Outcomes
Try SymTrain for Increased Productivity and FCR Rates
Are your agents being able to keep pace with demanding and knowledgeable customers? Currently, the primary battleground for technology companies revolves around enhancing the customer experience for clients that are tech engaged.
Fueled precisely by a profound use of technology, SymTrain helps companies achieve a highly skilled tech workforce cater to customers throughout the entire product journey, spanning from pre-sales and repairs to refurbishment, capable of covering virtually every device and appliance out there.
Training Solutions for High Efficiency in Technology
Substantial Attrition Reduction with SymTrain
Benefit from a notable reduction in your attrition rates: customers that have implemented SymTrain have seen only 8% of new hires leave within the crucial first 90 days on the job, a significant improvement compared to the 35% industry average.
By implementing SymTrain you also cultivate a resilient and committed team that contributes to long-term organizational success. Invest in the longevity and success of your workforce, and let SymTrain be the catalyst for a thriving and cohesive team culture.