The SymTrain Solutions
Training contact center employees has grown more challenging over time. Frequently, new hires are thrust into their positions with insufficient assistance and infrequent evaluations of their training exercises. This method leaves fresh recruits to acquire their skills on the fly while interacting with actual customers, leading to dissatisfaction and elevated attrition rates for operations.
To confront these difficulties, SymTrain provides a solution that streamlines the process of benchmarking exixting agents, pre hire assessment, onboarding, and coaching employees. This is achieved through automated practice sessions that mirror real-world situations. Such an approach enables prompt performance feedback and diminishes the necessity for extensive training periods and resources.