Tips and Tricks

Tips and Tricks: Implementing Syms Across Many Levels

The recent SymTrain session offered valuable insights into “the why, the how, and the crucial use cases” for implementing Syms across beginner, intermediate, and advanced levels. Here’s a breakdown of the key points and actionable advice shared during the discussion:

Beginner Level:

  • Starting Point: Ideal for newcomers, especially back-office employees, to grasp basic navigations of essential programs. The focus here is on building foundational skills that are crucial for day-to-day operations.
  • Features: Beginner Syms come fully equipped with scripted scenarios, highlighted navigation paths, and coaching tips, ensuring a comprehensive learning experience even for absolute beginners.
  • Progression: By starting from zero, these Syms aim to elevate users’ proficiency to a solid ten, laying a strong groundwork for more advanced learning stages.

Intermediate Level:

  • Use Cases: Perfect for coaching, upskilling, and rolling out new processes. Intermediate Syms reinforce retention and encourage the practical application of learned skills, moving beyond mere theoretical knowledge.
  • Approach: The transition from being told what to say and do to a more guided form of learning, where users are prompted with coaching tips to navigate and communicate effectively, albeit with some autonomy.
  • Customized Learning Paths: Users are encouraged to progress at their own pace, reflecting the diverse learning needs and speeds among individuals. This level offers a balance between guided learning and independent problem-solving.

Advanced Level:

  • Real-World Preparation: Advanced Syms are designed to closely mimic real-life situations, providing a safe space for testing, ongoing learning, and ensuring uniformity in handling specific scenarios.
  • Advanced Use Cases: Ideal for assessing proficiency levels, where users can demonstrate their skills in a controlled, measurable manner.
  • Flexibility: Users who face challenges can revisit intermediate Syms for further practice, promoting a culture of continuous improvement and confidence-building.

Q and A

Participants engaged in a lively discussion about optimizing training with visual simulations. Concerns were raised about the length of these simulations and how they could be made more digestible. The consensus was to break down complex simulations into smaller, more focused steps, making them easier to manage and learn from. Additionally, there was a call for training materials that cater to non-customer-facing roles, highlighting the need for image-only simulations that accommodate a variety of learning levels. These suggestions underline a proactive approach to training, where materials are tailored to meet diverse needs and learning styles, enhancing efficiency and engagement in the training process.

Watch the Full Session Again

Discover the detailed insights, practical examples, and comprehensive strategies shared in this session so you can transform the training experience for your team:

Comments are closed.