Tips and Tricks: Overview Videos

In our recent Tips and Tricks session, we talked about the often-overlooked yet highly impactful tool of overview videos. These videos can improve training simulations and overall user experience on the SymTrain platform. Below are the key takeaways from the session.

Key Takeaways

  • Introduction to Roles: Overview videos can be used to introduce a role, especially for new hires or employees being promoted. This helps in setting expectations and building excitement about the new position.
  • Simulation Introduction: Use overview videos to provide an introduction to the simulation. This helps users understand the purpose and what to expect, reducing the likelihood of abandonment.
  • Training Plans Overview: Videos can explain Training Plans, detailing requirements and expectations, which helps users navigate their training more effectively.
  • New Hire Orientation: Incorporate overview videos in new hire orientation to cover compliance, security, and other essential information, making the onboarding process smoother.
  • Running a Simulation: Create videos that guide users through the process of running a simulation. This can be particularly useful for visual and auditory learners.
  • Intro to New Systems: Use tutorial videos for new systems, leveraging existing content from platforms like YouTube to give users a quick overview before they dive into simulations.
  • Beginner, Intermediate, and Advanced Levels: Explain the differences between beginner, intermediate, and advanced simulations to help users choose the right level based on their comfort and proficiency.
  • Coaching Syms: Overview videos for coaching simulations can help tenured agents understand the purpose and benefits of continued training, easing apprehensions.
  • Scoring Expectations: Detailed videos explaining how simulations are scored can help users understand their performance and areas for improvement.

Watch the Full Session

To explore more about how to create and utilize overview videos effectively, watch the full Tips and Tricks session. Stay tuned for more insights and practical tips in our future sessions!

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