Tips and Tricks: Visual & Audio Syms

Creating simulations is always an exciting venture, and our latest Sym Creation session focused on Audio & Visual Sims was no exception! Hosted by Jamie Leckband, the session covered a range of tips and tricks to help you create effective and engaging simulations. Here are the key takeaways:

Key Takeaways

  • Naming Conventions:
    • Choose a naming system that makes your Syms easy to find later.
    • Consider using numbers, letters, or specific terms related to the business line and purpose of the Sym.
  • Adding Labels:
    • Use labels to further organize your Sym library.
    • Both creators and managers can add labels to Syms at any time for better organization.
  • Creating Scripts:
    • Record conversations directly into the system for a quick and realistic script.
    • Upload call recordings, ensuring personal information is redacted.
    • Use AI generation to create scripts from scratch, adding details and emotions for a more realistic simulation.
    • Upload written scripts with pre-defined keywords to save time and ensure accuracy.
  • Visual Elements:
    • Take clear screenshots and adjust their size using PowerPoint or directly within SymTrain.
    • Save images in a consistent format and upload them in batches to streamline the process.
  • Adding Interactions:
    • Utilize various hotspots like buttons, dropdowns, checkboxes, and text fields for interactive elements.
    • Highlights and coaching tips can provide non-interactive guidance.
    • Name and color-code hotspots to keep track of interactions easily.
  • Sequencing and Previewing:
    • Sequence your screens and interactions to tell a cohesive story.
    • Use the preview function to QA your Sym as you build it, ensuring a smooth flow.
    • Publish the Sym after thorough testing and review by a fresh set of eyes.
  • Advanced Features:
    • Enable multi-hotspot for simulations requiring simultaneous actions.
    • Use feedback options to provide learners with insights on their performance after completing the simulation.
  • Final Steps:
    • Customize and finalize the Sym by toggling script and test modes, activating surveys, and setting sentiment scores.
    • Ensure all elements are in place before publishing.

Watch the Full Session

For deeper insights watch the full session here. Creating engaging and effective simulations is a continuous learning process, and we’re excited to support you every step of the way. Happy symtraining!

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