Create and Cultivate a Profit Utilities Center
Have Your Agents Capture Sales and Drive More Upselling and Cross-Selling Opportunities
Are inefficient voice interactions impeding your business progress?
SymTrain is designed to target and improve agents’ performance since pre-hire assessment. Easy to implement for any industry, our platform aims to optimize your utilities contact center operations. By leveraging our technology, your agents will seize sales more efficiently but also open avenues for upselling and cross-selling.
The Best Solutions for Utilities Contact Centers
SymTrain’s Promise: Reduced Early Attrition
SymTrain’s implementation targets early issues in the utilities sector like early attrition, a prevalent concern in contact centers where new hires often depart shortly after training completion. With attrition rates ranging from 20% to 60%, SymTrain employs a dual strategy:
- Primarily, the focus is on enhancing individuals’ readiness for their roles to reduce premature exits.
- And secondly, emphasizing early identification of individuals who might not be the right fit, enabling organizations to proactively prevent unproductive hires, thereby streamlining the recruitment process.
With this approach, SymTrain has achieved a comprehensive enhancement in overall performance, successfully diminishing attrition rates at key intervals for many clients, specifically within the crucial 90-day, 180-day, and 360-day periods.