Episode 4: Is AI a Threat to Jobs in the Contact Center?

The future of the contact center industry beckons, and the dialogue continues to resonate. Recognizing that one episode merely scratched the surface, we extend a warm invitation to join us for the next chapter – the eagerly anticipated Part 2 of our insightful “Sit Down With SymTrain” episode: “Is AI a Threat to Jobs in the Contact Center?” As the conversation deepens and insights multiply, we invite you to become an integral part of this dynamic exploration.

Reintroducing our distinguished guest, Jim Iyoob, who serves as the Chief Customer Officer at Etech Global Services. As we journey further into the heart of this episode, Jim’s wealth of expertise promises to shed light on AI’s profound impact within the contact center arena.

About the Guest

I am the Chief Customer Officer for Etech Global Services, responsible for strategy, operational excellence, and product development, among others areas. I am a passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery. With over 30 years of experience in inbound, outbound, chat, analytics, AI, and social media and an impeccable track record of innovation and advanced business intelligence, I am always excited to share my [dare I say] wise perspective on the contact center market.

Jim Iyoob, Chief Customer Officer, Etech
Jim Iyoob, Chief Customer Officer, Etech

About the Show

Sit Down with SymTrain is a 30-min, interview-style webinar series that brings expert guests from all around the learning and development, contact center, and AI world to share ideas and inform your agent training strategy. Grab a coffee, join us for an insightful half hour, and get ready to challenge the status quo. Each episode will leave you inspired to rethink the way you train and coach.

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