SymTrain Works for Every Industry
SymTrain is a SaaS solution, delivered through your web browser, that greatly reduces the cost of operating an effective contact center. We shorten your agents’ time to proficiency by prescreening applicants, simulating role-play, eliminating nesting, measuring competence and confidence, and automating coaching.
SymTrain is the only solution that will benchmark your team throughout their entire employment lifecycle – we help you identify the ideal agent profile based on using data previously uncollected during the onboarding and training phases.
How SymTraining Works
Agent learning on SymTrain gain hands-on experience with your contact center’s applications and conversations. By presenting simulated customer conversations to agents, they can practice not just what they say, but also how they say it and what they do (literally) while conversing with a client. This helps them build confidence working with applications like CRM and ticketing systems and the multi-tasking skills they need to succeed with customers.
Supervisors and training creators enjoy SymTrain’s hands-on, DIY nature to simulation – or “Sym” – creation. Whether they upload existing, proven training scenarios, use AI to create Syms from call recordings, or generate them from our proprietary large-language model, SymTrain makes it easy to get going and to maintain control over your training and coaching program. No middle man required.