How to Have Successful Overview Videos in Your Syms

In this Tips & Tricks session, María Vives (Digital Media Specialist) walked us through the value of Overview Videos, a powerful (and optional) feature that helps agents better understand the purpose of a simulation before diving in. These short videos (ideally under 2 minutes) can improve user engagement, reduce confusion, and make your Sym experience even more impactful, especially for new hires, role transitions, and platform walkthroughs.

In this session, we covered:

• The different use cases for using overview videos and the recommended structure.
• Best practices to make your Overview Videos successful.
• Creation tips to create these videos easily and the technical details to keep in mind.