In this Tips & Tricks session, Ashutosh Kamal (Lead Sym Creator) walked participants through a range of real-world use cases for Sym creation. He demonstrated how different types of simulations (audio, chat, and visual) can be combined and adapted to suit specific training needs, from onboarding to ongoing skills development. The session emphasized designing effective, engaging practice environments that help agents gain confidence, improve performance, and reduce ramp-up time.
In this session, we covered:
- The different simulation types available on our platform (audio, chat, visual, which can be used individually or combined.
- Our Practice and Test modes and when to use them
- Starting with a clear understanding of the challenges your agents are facing to have a stronger coaching strategy.
Have any questions or want to learn more about what was covered in the session? Reach our to your Customer Success Manager.
