In this Tips & Tricks session, Kalpana Verma (Implementation Manager) and Soham Das (Sym Creator) dove into SymTrain’s Sym Gen AI feature and how it revolutionizes the way simulations are created and scaled. From writing prompts to uploading call recordings, they walked through multiple use cases and live demos that showed just how fast, flexible, and creative Sym creation can be with AI. Whether for new hire training, role-specific refreshers, or handling different customer personas, Gen AI is helping SymTrain users save time and unlock greater impact.
In this session, we covered:
- Our new Gen AI feature, which lets you build full scripts simply by writing a prompt, ideal when you’re short on time.
- Clone and modify one base script into several different customer personas to give agents varied, real-life practice with just a few clicks.
- Once a Sym is generated, variables (e.g. company name) can be quickly updated, and keywords can be added with alternatives for scoring and flexibility.
- Whether you’re rolling out a new policy, product, or campaign, use Gen AI to rapidly create Syms that align with your specific goals.
- Teams no longer need to wait on manual script creation.
Have any questions about how to implement this in your training and coaching strategy? Reach out to your Customer Success Manager.
